I am very sorry that the delivery date of your goods may be delayed.
For now, it’s the key time for China to make the Outbreak under control, and the whole China prolonged around 10 days of the Chinese New Year holiday, which means your goods would be delayed at least  days.
Our government is doing every possible means to control the Outbreak, as long as we could work together to help our country to pass this important period, then everything will be back to normal immediately.
At a special time like this, I really hope you can share your best understanding of it, and I really need your support, as well as our company and China. Your trust and effort will return you more in the future.
We really appreciate your support for all.