I am very sorry to hear that, and I totally understand your concerns.
I guess there must be some misunderstanding for the situation of this Outbreak:
The virus would be only infected by human to human through the air but not the goods to goods, please share your best understanding of it and share your best relax on it. The Outbreak is only serious in Wuhan City China, but not all over China, moreover, our government is doing very good controlling on it.
Please believe the Outbreak will be fully under control soon, therefore, your order will be the best confidence contribution for this battle. Your trust and effort will return you more in the future, and my company and China really appreciate your support at a special time like this.
Looking forward to your reply.