10385号商务沟通模板 用于在LiveChat即时聊天时问候对方的话术模板（通用问候，问候回访用户，征求同意）
如何打招呼是一个非常重要的事情。
从正确的角度开始与客户交谈，可以为积极的交谈奠定基础，而粗鲁或不热情的问候则会让客户感到紧张。我们都知道一个好印象的威力，所以你使用下面的话术，将每一句聊天问候语当作真实的介绍。
1. 通用问候
Hello! Welcome to [businesses name], and thank you for visiting our site.
How can we help you today?
Hello, and thank you for using [businesses name]’s live chat service.
Is there something in particular we can help you with?
Good morning/afternoon/evening, and thank you for contacting our chat line.
How are you doing today? May I ask why you contacted our chat service today?
Good afternoon! How may we assist you today?
2. 用于问候再次回访的访问者
- Hello again [name]! Welcome back to our site. What can we do for you today?
- Welcome back [name]! It’s great to see you again.
- Did you want to pick up where you left off?
- Hello, and welcome back to [business name]’s site.
- Were you having more problems with [previous issue]?
3. 解释聊天可能被监控或记录的原因
I wanted to mention that this chat may be reviewed for quality assurance.
We want to let you know that this chat may be reviewed and used for training purposes.
I wanted to let you know that this chat will be reviewed for quality assurance purposes and for further follow-up if needed.
模板场景
- 报价后/发送开发信/打电话后没有回应 69
- LinkedIn开发 34
- 提出价值主张 18
- 与不温不火的潜在客户重新获得接触 12
- 提出痛点 34
- 样品 25
- 提供价值或资源 42
- 利用奇招或噱头来抓住眼球 30
- 开发信经典公式 15
- 寻求推荐 22
- 介绍产品/公司/自己 58
- 新产品发布或介绍 19
- 推进后续沟通 68
- 利用第三方做背书 29
- 跟进丢单客户 4
- 约见客户 12
- 催单 4
- 在cold call后进行跟进 7
- 开发信案例 15
- 重复开发老客户 12
- 会议跟进 34
- 利用竞争对手进行开发 17
- 社交媒体开发客户 15
- 开发信分手邮件 28
- 节日销售 53
- 展会邀请 6
- 展会跟进 9
- 集客营销 10
- trigger event 触发事件 16
- 线上/网络广交会 12
- 节日问候 15
- 自动回复 19
- 报价处理 10
- 询盘回复 16
- 订单沟通 22
- 问题处理 38
- 请求帮助 27
- 涨价 20
- 客户关系维护 29
- 客户服务 57
- 联系红人/KOL/Influencer 31
- Cold Call 10
- Voicemail 11
- Live Chat 8
- 打电话 3
- 外贸商务英语 59
- 商务谈判 11
- 提问 14
- 外联/拓展 10
- 疫情邮件或开发信 46
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