10856号英文短句/话术模板 贯穿购买周期的销售资格评估——BANT问题(28个)
BANT的销售资格框架(预算、需求、权限、周期)涉及到销售人员在处理潜在客户时需要解决的四个主要方面。这些问题应该在你第一次发现电话中提出,并为你与潜在买家的谈判设定标准。
预算问题 Budget Questions
- Do you currently have a budget allocated for this solution, or will you have to make the case for one?
- What is your budget for this solution?
- Is [price range] within your budget?
- How much have you spent on similar solutions in the past?
- What is your annual revenue?
- Are you comfortable with our billing cycle? (Annually, etc.)
- Would you agree to annual billing if we can provide a discount?
- Would you be willing to meet us at our price if it means great service?
更好的产品往往成本更高。你可以感受到联系人对优质客户服务是否渴望,尤其是这是你公司引以为豪的东西时。
权限问题 Authority Questions
- Are you the decision-maker?
- If not, who is the decision-maker?
- Is there anyone else in your company you’d like or need to include in these discussions?
这个问题可以尽早确定是否有上级、同事或同事需要买进这个决定。更大的团队或多个决策者意味着你可能需要从多个角度解决销售问题。 - Do you anticipate any pushback from your colleagues or superiors against this solution?
- Who first decided to explore the idea of this solution within your company?
- What are the best times/days to follow up with you for the next steps throughout this process?
需求问题 Need Questions
- What are your biggest challenges this year?
- What are your biggest priorities this year?
- What has your growth been to date?
- What are your business growth goals for this year?
- One of the most common issues we keep hearing about [blank]. Is this an issue for you?
如果你的产品或服务成功解决了某个普遍面临但很少被解决的问题,你就可以利用这个问题作为机会让你的潜在客户了解它。 - Who are your biggest competitors?
- What are your company’s competitive strengths and weaknesses?
提出这个问题,看看你的产品或服务是否能增强他们的优势,帮助他们解决他们的弱点并将其转化为优势。 - How much emphasis do you place on service in a package like this?
周期问题 Timeline
- What’s prompting you to do something about this challenge/opportunity now?
- How urgent is the issue?
- What is your timeline for making a decision?
企业级的交易可能需要几年的时间。小型企业或个人的购买可能在一天之内发生。通过确定一个合理的谈判、成交和交接的时间周期,为自己和你的潜在客户设定适当的标准或预期。 - What is your timeline for seeing results?
- How long have you been facing this problem/dealing with these pain points?
- How soon would you be open to installing/onboarding/delivery?
模板场景
- 报价后/发送开发信/打电话后没有回应 69
- LinkedIn开发 34
- 提出价值主张 18
- 与不温不火的潜在客户重新获得接触 12
- 提出痛点 34
- 样品 25
- 提供价值或资源 42
- 利用奇招或噱头来抓住眼球 30
- 开发信经典公式 15
- 寻求推荐 22
- 介绍产品/公司/自己 58
- 新产品发布或介绍 19
- 推进后续沟通 68
- 利用第三方做背书 29
- 跟进丢单客户 4
- 约见客户 12
- 催单 4
- 在cold call后进行跟进 7
- 开发信案例 15
- 重复开发老客户 12
- 会议跟进 34
- 利用竞争对手进行开发 17
- 社交媒体开发客户 15
- 开发信分手邮件 28
- 节日销售 53
- 展会邀请 6
- 展会跟进 9
- 集客营销 10
- trigger event 触发事件 16
- 线上/网络广交会 12
- 节日问候 15
- 自动回复 19
- 报价处理 10
- 询盘回复 16
- 订单沟通 22
- 问题处理 38
- 请求帮助 27
- 涨价 20
- 客户关系维护 29
- 客户服务 57
- 联系红人/KOL/Influencer 31
- Cold Call 10
- Voicemail 11
- Live Chat 8
- 打电话 3
- 外贸商务英语 59
- 商务谈判 11
- 提问 14
- 外联/拓展 10
- 疫情邮件或开发信 46
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