10818号商务沟通模板 跟国外客户电话沟通时的有用英文短语例句模板——商务电话电话正文（34个）

将呼叫者转给正确的人

• Can I ask what it is concerning?
• Of course. I’ll (just) check if he’s available.
• Okay. I’m putting you through.
• I’ll connect you to… She should be able to help.

婉言拒绝交谈请求

• I’m sorry but she’s away from her desk/ out of the office/ out of the country/ not in today. (She should be back…)
• I’m afraid he’s on another line/ her line is busy/….

留言/口述

• Can I leave a message?
• Can you tell her that…?
• Can you ask her to send me six hundred and fifty HYDV765s/ to…?
• My office number/ work number/ landline/ mobile (number)/ home phone is oh one double six treble one.
• My (postal) address is twenty-three black new word bird park new line midtown capital b capital b capital p capital m.
• The URL is http colon double slash high dash life dot com slash alex underscore case.
• My (work/ personal) (e)mail address is alexcase all one word at outlook dot com.

接受留言/接受口述

• Does she have your number?
• Can I take a message?
• Shall I ask her to call you back?
• (Okay.) Got it (now) (,thanks).

如果你想找的人不在，你的其他回应

• No, that’s okay, thanks. I’ll (just) call again later. (Do you know when she will be available?)
• Actually, it’s quite urgent. Could you give me his mobile number?
• Is there anyone else I can speak to about…?
• Can I help you at all?

让对方稍等

• Please hold the line. I’ll connect you to a member of our customer service staff/ I’ll check if she’s available/ I’ll…
• Just a moment while I get a pen and some paper/ while I find the file/ while I…. Okay, please go ahead.
• Just a minute. I’m (just) getting your account upon the screen/ I’m (just)…

检查/澄清/不理解/处理沟通问题

• Can I check that back?
• Sorry, could you say that again (a little more slowly)?
• Sorry, can you repeat the first word/ the last part/…?
• … Is that right?
• Sorry, could you spell your family name/… (for me), please?
• Just to (double) check,…
• Sorry, is that B for Bobby (or V for virgin)/ one five (or five oh)/ two words (or all one word)/ …. (or…)?

谈论书面资料（文件/网页等）

• Do you have the information in front of you now?
• I’m sending you the document/ … right now.
• If you turn to page (number) three and look at the second paragraph,…