10813号商务沟通模板 跟国外客户电话沟通时的有用英文短语例句模板——开始电话的寒暄或开场白（40个）

接电话

• Good morning/ afternoon/ evening. ABC Limited. Alex Case speaking. How can I help you?

说出你是谁（来电者）

• My name is Francis Cripps. I work for JUPG PLC.
• This is Francis Cripps (again), (calling) from JUPG PLC.
• Hi Alex. It’s Francis Cripps (from Finance/…) (again).

闲聊/在电话开始时展示友好

• How’s it/ the conference/ your week/ your project/… going?
• Did you have a good weekend/ trip/ holiday/…?
• How’s business?
• I heard that the weather there is much cooler/ that…
• I guess that you are really busy/ that…
• I’m (so) glad/ sorry/ happy/ relieved/ … to hear that.
• (That) sounds great/ terrible/ awful/ interesting/ nice/ encouraging/ fun/ …
• How about you?

在开始时表现出礼貌

• Thanks for calling me back.
• Thanks for getting back to me (so quickly).
• Sorry to phone so early in the morning (but…)
• Sorry it took me so long to get back to you.
• Sorry to ring again so soon (but…)
• Sorry to trouble you again (but…)

结束闲聊/顺利进入正题

• So, what can I do for you today?
• Anyway, have you got a minute (to talk)?

说明打电话的原因

• I just got your message.
• I’m returning your call.
• Someone phoned me from this number.
• Anyway, I’m phoning about the meeting next week/ about…
• I’m calling to ask about the meeting next week/ to…
• So, did you see my email about the delivery/ about…?
• Well, just a quick call to say…
• Well, I was given your number by…
• I found your number…

要求与某人交谈

• Can I speak to Kim Smith (in the Sales Department), please?
• Is Kim (Smith) there?
• I’d like to speak to someone about replacing our photocopiers/ about…
• I need to speak to someone in the shipping department/ in…

询问来电者的姓名

• Sorry, I didn’t catch your name.
• May I ask who is calling?

询问对方的姓名

• Sorry, who am I speaking to, please?
• Is that Kim (Smith)?
• Is this the right number for the HR department/ for…?
• Is that the… department/ division/ section/ team?
• Are you the right person to speak to about…?