20个常用的客户服务英文邮件模板（客户欢迎/支持/续费/退款/挽留）

Hi [Customer],

Thank you so much for referring your friend [Friend’s name] to us. I’ve enjoyed getting to know them and do business with them. I’m so happy that you’ve stuck around with us for this long and brought your friend to share the experience with you.

We’re lucky to have you. Thanks again for being such a fantastic customer!

Cheers,

Hey [Customer],

Thanks for your recent purchase with us! I hope you’re enjoying your new product.

I’d love to hear more about your experience working with our team. Please fill out the following survey, and give us your honest feedback. I promise it’s short, and it’ll help improve customers’ experiences in the future.

I know your time is valuable, and I appreciate your attention.

Thanks,

[Your name]

<< Attach questionnaire >>

[Customer],

I am so sorry to hear that you have had such a poor experience that you no longer want to work with us.

Customer satisfaction is always a number one priority for us. I’m deeply sorry that that wasn’t clearly demonstrated to you.

As much as I hate to see you go, I completely understand how upset you must feel. I apologize again for any trouble we may have caused you. Good luck with your business, and I wish you all the best.

Let me know if you have any more questions, comments, or concerns.

Best,

I am so sorry to hear that you were put on hold with a customer support rep for over twenty minutes. That should never have happened, and I completely understand how frustrating this must be for you. I will relay this message to the appropriate rep.

We are prioritizing the malfunction you are facing. Our team is jumping on that problem right away, and I will let you know as soon as it’s fixed.

I appreciate you letting me know about your negative experience. We strive to ensure every customer is satisfied with our business, and I apologize for any way in which we may have inconvenienced you.

Let me know if you have any more questions, comments, or concerns.

Best,

Hey [Customer],

I hope you’re enjoying your brand-new product. I remember that you were torn between two versions, but I firmly believe you went with the perfect choice for you.

If you’re interested, I’d love to hear more about how you’re liking the product. Let me know some pros and cons and if there’s any way I can be of assistance to guide you through this process. I’m here for whatever you may need and look forward to hearing from you soon.

Cheers,