7个B2B和B2C询问客户的反馈意见的邮件模板

Dear [Customer name],

Thank you for using [your product]! We’d love to hear what you think of our [product/service]. Your feedback will help us determine what features to add and how we can make the product better for you.

If you have 3 minutes, please fill out our survey.

Thanks again!

[link to your survey 链接到你的问卷调查]

Dear [Customer name],

You recently spoke with our customer support team and we’d like to hear about your experience. Any feedback you have on how we can improve the speed and quality of our service would be [awesome/most welcome]!

If you can, please take a moment to [answer a few quick questions] – it shouldn’t take more than 5 minutes. [link to your survey 链接到你的问卷调查]

Thanks!

Dear [Customer name],

We hope you’ve enjoyed getting to know our product so far. We’re committed to helping you use our platform to its full potential so you can [grow your business with us]. And that’s why we need your help.

Could you spare some time to fill out our survey? Our questions revolve around your training and onboarding sessions, so we can understand what works best for you. It shouldn’t take more than 4 minutes in total, but it’ll be of invaluable help to us.

[link to your survey 链接到你的问卷调查]

Thanks!

Dear [Customer name],

Thanks for shopping with us! We hope you’re enjoying your purchase 🙂

We’d like to ask for a favor – could you share your buying experience with us? It will take you about 4 minutes to complete our survey, but it’ll be invaluable to us for improving our services.

Thanks!

[link to your survey 链接到你的问卷调查]

Hi [Customer name],

I hope you’re doing well! I saw that you gave us a shoutout on [Twitter/Facebook/LinkedIn] the other day – we were delighted! Thanks for your kind words.

I don’t mean to impose, but I actually want to ask for a small favor: we’re putting together a series of customer testimonials for [a case study/our website] and we’d love to have yours included.

Would you be interested in providing a few words on how you’ve been using our [product/service] and the value you’re seeing? Here’s a [link] where you can fill out your quote.

Thanks again,

Hi [Customer name],

We saw that you gave us a shoutout on [Twitter/Facebook/LinkedIn] the other day – we’re so glad you had a good experience with us!

We’re reaching out to ask for a small favor: we’re putting together a series of customer testimonials for [our website] and we’d love to have yours included.

Would you consider leaving a short quote about your purchase and your experience with [your company] in general? Here’s a [link] to a quick survey you can fill out (it won’t take more than 2 minutes).

Thanks so much,

Dear [Customer name],

Thank you so much for shopping with [your company]. We hope you’re enjoying [our product/your order]!

We have a small favor to ask – if you’re happy with our services, could you leave an online review on [Yelp/TripAdvisor/TrustPilot/Capterra 告诉客户你希望客户发布评论的第三方平台]? It would mean the world to us 🙂

As a way of saying thank you, we’re offering a [$15 coupon/10% discount on your next purchase/other].

Cheers,