100个用于邮件和即时通讯的商业缩略语，让你看起来像个专家

你有没有注意到，在即时通讯和电子邮件的信息越来越短，而且有时变得越来越难读懂？似乎在商务环境和工作中的使用的书面语言充满了缩写，其实也就是所谓的商业缩写（business acronyms）。

即使你是缩略语专家，也总有一个新的缩略语你不太了解，所以下面这个列表值得你收藏。

01
比较流行的缩略语

过去这些都是在年轻人间的使用缩写，但现在它们在商务交流中越来越普遍：

• BTW: By The Way
• TBH: To Be Honest
• NBD: No Big Deal
• Def: Definitely
• BC: Because
• OMY: On My Way
• LMK: Let Me Know
• BRB: Be Right Back
• FYI: For Your Information
• IMO: In My Opinion
• ICYMI: In Case You Missed It
• AKA: Also Known As
• ATM: At The Moment
• ASAP: As Soon As Possible
• TYT: Take Your Time
• GTMTA: Great Minds Think Alike
• ATEOTD: At The End Of The Day
• AYW: As You Want/Wish
• IAC: In Any Case
• TL;DR: Too Long, Didn’t Read

02
比较官方缩略语

“比较官方”的意思是：也许第一类的缩写词在朋友们的沟通中比较常见，它们正在逐步占领商业领域；然而下面这些缩写词就是诞生于办公室的。它们并不是那么不正规，但在你的电子邮件中使用它们是没毛病的，即使你对收件人不是那么了解也可以使用。

• EOM: End Of Message
• EOW: End Of Week
• EOT: End Of Thread
• COB: Close Of Business (Also EOD: End Of Day)
• OOO: Out Of Office
• RSVP: Please Respond
• N/A: Not Applicable
• TBD: To Be Decided
• AWOL: Absent Without Leave
• ETA: Estimated Time Of Arrival
• PTO: Paid Time Off
• PTE: Part-Time Employee
• NWR: Not Work Related
• Re: Referring to

03
用于部门的缩略语

• CEO: Chief Executive Officer
• CFO: Chief Financial Officer
• COO: Chief Operating Officer
• CTO: Chief Technology Officer
• VP: Vice President
• HR: Human Resources
• HRM: Human Resources Manager
• QC: Quality Control
• R&D: Research & Development
• BD: Business Development
• CSR: Corporate Social Responsibility
• PR: Public Relations
• PA: Personal Assistant
• HQ: Headquarters

04
财务缩略语

1. ACCT: Account
2. AP: Accounts Payable
3. AR: Accounts Receivable
4. BS: Balance Sheet
5. CPU: Cost Per Unit
6. CR: Credit
7. DR: Debit
8. EPS: Earnings Per Share
9. FIFO: First In, First Out
10. ROA: Return On Assets
11. ROI: Return On Investment
12. P&L: Profit and Loss

05
市场营销和销售缩略语

在社会化媒体、营销和销售中经常使用这些缩写词。

1. B2B; Business to Business
2. B2C: Business to Consumer
3. BR: Bounce Rate
4. CMS: Content Management System
5. CTA: Call To Action
6. CTR: Click Through Rate
7. CR: Conversion Rate
8. LTV: Lifetime Value
9. CRM: Customer Relationship Management
10. ESM: Email Service Provider
11. KPI: Key Performance Indicator
12. PPC: Pay Per Click
13. PV: Page View
14. RT: Retweet
15. SEO: Search Engine Optimization
16. SM: Social Media
17. SMB: Small to Medium Business
18. SWOT: Strengths, Weaknesses, Opportunities, Threats
19. OC: Opportunity Cost
20. WOMM: Word Of Mouth Marketing

06
技术/科技缩略语

1. API: Application Program Interface
2. CSS: Cascading Style Sheet
3. FTP: File Transport Protocol
4. HTTP: HyperText Transfer Protocol
5. HTTPS: HyperText Transfer Protocol Secure
6. IM: Instant Messaging
7. IP: Internet Protocol
8. ISP: Internet Service Provider
9. OS: Operating System
10. LAN: Local Area Network
11. DNS: Domain Name System
12. XML: Extensible Markup Language
13. UI: User Interface
14. UX: User Interface
15. IT: Information Technology
16. ASCII: American Standard Code for Information Interchange
17. ISO: International Standards Organization
18. VPN: Virtual Private Network
19. RSS: Rich Site Summary
20. AI: Artificial Intelligence

把这个单子保存下来，需要的时候可以随时查看。